Frequently Asked Questions
How long will it take to receive my order?
If you live in the UK and order today you will receive your order within 5-8 business days (Monday - Friday) as we handprint all items to order. We are currently working on trying to speed this up but at this time we can't offer a faster service.
Do we ship to outside the UK?
Yes we do, We ship our products worldwide. Delivery overseas can take between to 14-18 working days, and could take a little longer during busier months e.g Christmas.
Do you offer free shipping?
Yes we offer free shipping on all orders over £50. All orders below £50 will be charged at our standard shipping rate.
What if i receive my Item and it doesn't fit?
Just return the item back to us and we will send you back out a size that will fit! Make sure you include your order number and note with what size you want to swap it for to help us process it .
What is your return/refund policy?
All products can be returned/refunded within 14 days as long as unused (EXCLUDING custom designs which are non returnable) More information found here: Our Returns / Refund policy
Where will my order be shipped from?
We are located in the UK. Items are shipped from our warehouse in North Hertfordshire, just outside of London.
Where is my order confirmation?
Your order confirmation is sent automatically via email the moment you placed your order. If you've not received it have a little look in your spam folder as it might be hiding in there.
Where is my order?
If you order has not arrived within 10 business days (uk only) or 18 business days (overseas) please contact us via the contact form and we will look into it.
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